Toyota Financial Services required a ‘full package’ learning suite for their GVP training.

As instructional designer, I lead the creation of a group of financial products for staff to introduce to their customers. The products themselves were fairly complex and not really visual. With recent changes to the law around financial counselling, it was also essential to be clear about the language staff should use to explain it to customers.

The full suite of training products included eLearning modules, Powerpoint files, manuals for classroom trainers and participants, and presentation products for the end customers.

This included animated videos – created by Liquid Animation – that clearly explained each product and the stages of purchasing, owning and completing the purchase. With voiceover provided by Toyota training staff, the style was clear, friendly and easy to understand.

Toyota trainers have since voted it one of the best and most flexible training products they have ever used.

Role

• Instructional Designer

Tasks

• Content creation
• Scripting and storyboarding videos
• Document and slideshow creation
• eLearning module build

Using

• Microsoft Office Suite
• Adobe Create Suite
• Articulate Storyline 360